Client Case Studies

Increase Sales Effectiveness – Personal Bankers

December 5th, 2014 by Joseph Murphy

Financial Services – Personal Banker The Client: One of the nation’s leading financial institutions serving over 50 million consumers and U.S. small business clients through operations in more than 40 countries. The Challenge: This leading financial institution commissioned the development and validation of a Virtual Job Tryout® for the role of Personal Banker that would […]

Improve Retention – Increase Service Excellence

December 5th, 2014 by Joseph Murphy

Financial Services – Customer Service Agents The Client: One of the nation’s largest bank-based financial services companies. The Challenge: This mega-regional bank commissioned the development and validation of a Virtual Job Tryout designed exclusively to deliver a unique brand message, improve retention in the first 90 days and improve the accuracy of hiring call center agents […]

Hiring Customer Service Agents – Financial Services

November 24th, 2014 by Joseph Murphy

Improve Retention – Increase Service Excellence The Client: One of the nation’s largest bank-based financial services companies. The Challenge: This mega-regional bank commissioned the development and validation of a Virtual Job Tryout designed exclusively to deliver a unique brand message, reduce 90-day new hire turnover rates and improve the accuracy of hiring customer service agents capable […]

Call Center Staffing – Best Practices and ROI

April 10th, 2014 by Joseph Murphy

When you operate a call center, you want to know which candidates can perform the job, will stay in the job long enough to be productive, will provide a return on the initial recruiting and training investments, and will have the greatest impact on key call center metrics. To ensure you’re using the right approach […]

Transformative Metrics – Quality of Hire

March 6th, 2014 by Joseph Murphy

It is not enough to measure recruiting outcomes, it is an expectation of business. Your measurements must support the on going transformation of your contribution and alignment of recruiting to strategic objectives. Evidence of quality of hire with talent analytics is a mandate for talent acquisition teams. Here are a few examples of recruiting functions […]

The Candidate Experience Awards 2013 Winners

October 8th, 2013 by Joseph Murphy

Some organizations recognize that each candidate deserves a respectful encounter when applying for a job. The Candidate Experience Awards, created by the Talent Board, have invited companies to hold up the mirror and take a close look at their recruiting practices.  The awards, now in their third year, honor those companies that deliver a candidate […]

PwC Saratoga released its Human Capital Effectiveness State of the Workforce Report. Prior to the recession, first year new hire turnover was around 30%. I have labeled early new hire turnover Staffing Waste. It creates rework – the need to do it all again. Source, Select, Offer and On-board. An amazing failure rate. Stop and […]

David Creelman of Creelman Research and I are pleased to announce the release of a new book. (see link below to receive a copy) Practical Rigor: Evidence Based Management to Improve Hiring in High Population Jobs Rigor in decision making is essential. Yet for reasons both good and otherwise, there is a big gap between […]

CSI: Recruiting – Candidate Science Investigation

May 11th, 2012 by Joseph Murphy

The popular TV show CSI has created a fascination with the science behind crime scene investigation.  It has raised interest and awareness to the science of forensics, or as Webster defines it: the use of science and technology to investigate and establish facts.  In law, decisions should be supported with evidence. The result of this […]

Assessments Are Now As Much About the Brand

October 14th, 2011 by Joseph Murphy

According to Moses Bar-Yoseph, the national director, talent attraction, for KPMG in Canada, “The line is now blurring between assessment and branding.” KPMG Canada recently launched a pre-employment assessment for managerial candidates.  Positioned as a Day-in-the-Life experience, it provides a candidate experience as unique as the KPMG brand, and as challenging as the role of […]